Contact Us
Level 1, Suite 4/28 Cherry St,
Ballina, NSW 2478
Peter Frendin – Group CEO / Registered Nurse
Jennifer Frendin – Clinical and Care Manager / Registered Nurse
Quick Links
Office Hours
Mon – Fri: 9:30am – 2:00pm
Sat and Sun: Closed
Pearl Home Care – North Coast NSW
1300 901 800
1300 901 800
Pearl Home Care – North Coast NSW is a family company, owned and operated by Peter and Jennifer Frendin who live and work in Ballina NSW. As Registered Nurses, both Peter & Jenn have been nursing for over 40 years, and in that time have provided health care and support to metropolitan, rural and remote communities across Australia and overseas.
Having both worked as clinicians in the community setting and managed both large and small health and human services in Australia and overseas, they know what makes a service great.
Their extensive experience ensures a deep understanding of the essentials of good client care and it was their shared passion for working with clients in their own home, that led them to establish Pearl Home Care – North Coast NSW in August 2021, a franchised geographical area under the Pearl Home Care group.
Although our patch extends all the way from the QLD boarder to just north of Forster NSW, we are currently only operating in the following regions; Tweed, Ballina, Lismore and Grafton. In time we will commence to operate in our other southern areas but are currently concentrating on developing the best services we can for our northern residents.
Enquire Now
Meet The Team
Peter Frendin
CEO/Registered Nurse
Having qualifications in Nursing and midwifery, Peter holds post graduate qualifications in Health Services Management and is a graduate of the Australian Institute of Company Directors. Peter is a past Consumer and Community Advisor with the Cancer Institute of New South Wales and a past board member for both the Aboriginal Health Council for Western NSW Primary Health Network and CASPA, a large NFP Charity that supported vulnerable children and families.
Read More
Peter has worked in Indigenous Health in many of the remote areas of Australia including the deserts of South Australia, Western Australia and the Northern Territory. He has managed hospitals, regional health services and Community based organisations across Australia, and lived and worked in Dubai and India as a health management consultant. Peter headed remote health services for the Northern Territory Government in Central Australia and subsequently oversaw the Territories Prison health services before joining the AGPAL Group of companies and leading its National Development team.
In 2021 Peter and his wife started Pearl Home Care North Coast NSW, a growing company with an impressive reputation that provides high quality aged care and support in the home. Peter and Jenn currently live and work in Ballina in Northern NSW.
Jenn Frendin
Clinical Advisor/Registered Nurse
Jenn was born in Lismore and has many family connections in and around the northern Rivers area. Jenn is a Registered Nurse, Midwife and Mental Health Nurse and has more than 40 years’ experience in the health industry in rural and remote Nursing, counselling, mental health, drug and alcohol and management. Jenns qualifications include a Diploma of Management, Registered General Nurse, Registered Midwife, Associate Diploma in Aboriginal Studies, Counselling Theory and Practice and Graduate Certificate in Mental Health.
Read More
Jenn was the area manager for Drug & Alcohol within the Macquarie Area Health Service before heading the remote Alcohol and other Drugs Workforce program for NT Health. More recently Jenn was the Director Community Services at Odyssey House in Sydney. Having worked in both the Government and Non-Government sectors for many years Jenn is passionate about the delivery of appropriate treatment, care and support for our community.
In 2021 Jenn and her husband Peter started Pearl Home Care North Coast NSW, a growing company with an impressive reputation that provides high quality aged care and support in the home. Jenn and Peter currently live and work in Ballina in Northern NSW.
Contact Us
Head Office – Level 1, Suite 4/28 Cherry St, Ballina, NSW, 2478
Ballina Client office – Shop 9 Riverwalk Arcade Ballina, NSW, 2478
Grafton Client Office – 61 Skinner St, South Grafton, NSW, 2460
Peter Frendin – Group CEO / Registered Nurse
Jennifer Frendin – Advisor/Registered Nurse
Quick Links
Office Hours
Head Office – Mon – Fri: 9:30am – 4:30pm
Client Offices – Mon – Fri: 9:30am – 2:00pm
Sat and Sun: Closed
Meet The Team
Peter Frendin - CEO/Registered Nurse
Having qualifications in Nursing and midwifery, Peter holds post graduate qualifications in Health Services Management and is a graduate of the Australian Institute of Company Directors. Peter is a past Consumer and Community Advisor with the Cancer Institute of New South Wales and a past board member for both the Aboriginal Health Council for Western NSW Primary Health Network and CASPA, a large NFP Charity that supported vulnerable children and families.
Peter has worked in Indigenous Health in many of the remote areas of Australia including the deserts of South Australia, Western Australia and the Northern Territory. He has managed hospitals, regional health services and Community based organisations across Australia, and lived and worked in Dubai and India as a health management consultant. Peter headed remote health services for the Northern Territory Government in Central Australia and subsequently oversaw the Territories Prison health services before joining the AGPAL Group of companies and leading its National Development team.
In 2021 Peter and his wife started Pearl Home Care North Coast NSW, a growing company with an impressive reputation that provides high quality aged care and support in the home. Peter and Jenn currently live and work in Ballina in Northern NSW.
Jenn Frendin - Advisor/Registered Nurse
Jenn was born in Lismore and has many family connections in and around the northern Rivers area. Jenn is a Registered Nurse, Midwife and Mental Health Nurse and has more than 40 years’ experience in the health industry in rural and remote Nursing, counselling, mental health, drug and alcohol and management. Jenns qualifications include a Diploma of Management, Registered General Nurse, Registered Midwife, Associate Diploma in Aboriginal Studies, Counselling Theory and Practice and Graduate Certificate in Mental Health.
Jenn was the area manager for Drug & Alcohol within the Macquarie Area Health Service before heading the remote Alcohol and other Drugs Workforce program for NT Health. More recently Jenn was the Director Community Services at Odyssey House in Sydney. Having worked in both the Government and Non-Government sectors for many years Jenn is passionate about the delivery of appropriate treatment, care and support for our community.
In 2021 Jenn and her husband Peter started Pearl Home Care North Coast NSW, a growing company with an impressive reputation that provides high quality aged care and support in the home. Jenn and Peter currently live and work in Ballina in Northern NSW.
The Seven Seas (C's) of Pearl Home Care North Coast NSW
The services provided by Pearl Home Care – North Coast NSW are underpinned by the Mission, Vision and Values of the Pearl master franchise group as well as a set of unique Values that Peter and Jenn developed themselves. Given their backgrounds and experience, Peter and Jenn had identified a number of key values essential to providing high quality care that was in step with work undertaken in 2011 by England’s Chief Nursing Officer, Jane Cumming. Jane’s work reflected the values identified as essential by the NHS nurses themselves and was implemented into the UK National Health system under the term ‘The Six C’s Strategy’. These Six C’s have been adopted and expanded upon to reflect the importance of the community here in the North Coast, as well as the stunning environment. With that, the ‘Seven Seas (C’s) of North Coast NSW’ were born.
These Seven Seas (C’s) encompass the values and strategies of Pearl Home Care – North Coast NSW and set out a shared purpose of delivering high quality compassionate care that leads to better client experiences and outcomes.
This philosophy is central to how Pearl Home Care – North Coast NSW operates on a daily basis, and it allows us to work collaboratively with our clients and stakeholders to use their experiences to shape our services as we develop.
Pearl Home Care – North Coast NSW staff are committed to our Seven C’s and are specifically chosen for their passion and commitment to making a real difference and improving the lives of the clients they serve. In return, Pearl Home Care – North Coast NSW prides itself on looking after their staff and making their time at work as enjoyable and rewarding as possible.
1. Care
We will recognise that people receiving care expect it to be right for them consistently throughout every stage of their life. Care is our core business and defines us and our work.
2. Compassion
We will provide care through relationships based on empathy, respect and dignity as these are central to how people perceive their care.
3. Competence
We will have the ability to understand and respond to an individual’s health, social and emotional needs. All staff are appropriately trained and must be committed to providing evidence informed care and support.
4. Communication
We will develop successful caring relationships with our clients, staff and other key stakeholders. This will be based on shared decision making after joint discussions. ‘No decision about me without me’ is our mantra for our clients.
5. Courage
We will do the right thing for the people we care for, suggest new approaches where appropriate and importantly, speak up when things are wrong.
6. Commitment
We will commit to the agreed plans of our clients and their vision for their future. This includes their rights to take reasonable risks which are essential for dignity and self-esteem.
7. Community
We will be connected and belong to the community we serve. Shared activities are good for a sense of self-esteem and belonging, that continue to add worth and value to our community.
Our Services
Home & Garden Maintenance
Home & Garden Maintenance
Mowing, pruning, hedging, weeding, removing green waste, pressure cleaning, gutters, windows, ceiling fans, bulb replacements etc
Assistance With Daily Activities
Assistance With Daily Activities
Showering/bathing, personal grooming and hygiene, bed transfer, toileting etc
Domestic Assistance
Domestic Assistance
Cleaning, laundry, ironing, food shopping etc
Flexible Respite
Flexible Respite
Short-term, day or night respite for carers
Home Modifications
Home Modifications
Arrangements for safety modifications or renovations
Nursing Support
Nursing Support
Wound dressing, medication monitoring, injections, diabetes care, respiratory support, etc
Social Support
Social Support
Assistance with shopping, errands, social outings and connecting with family and friends
Travel Assistance
Travel Assistance
Transport for outings, appointments, shopping etc
Meals & Nutritional Support
Meals & Nutritional Support
Meal planning, food shopping, meal preparations etc
Comfort Calls & Companionship
Comfort Calls & Companionship
Scheduled calls for companionship and monitoring of health and wellbeing
Post Hospital Support
Post Hospital Support
Transportation, in-home medication supervision, housekeeping, monitoring healing, attending follow up appointments, etc
Dementia Programs
Dementia Programs
Cognitive exercises, home safety, companionship, etc
Palliative Care
Palliative Care
End of life care to improve quality of life
Our Services
Home & Garden Maintenance
Home & Garden Maintenance
Mowing, pruning, hedging, weeding, removing green waste, pressure cleaning, gutters, windows, ceiling fans, bulb replacements etc
Home Modifications
Home Modifications
Arrangements for safety modifications or renovations
Meals & Nutritional Support
Meals & Nutritional Support
Meal planning, food shopping, meal preparations etc
Palliative Care
Palliative Care
End of life care to improve quality of life
Assistance With Daily Activities
Assistance With Daily Activities
Showering/bathing, personal grooming and hygiene, bed transfer, toileting etc
Nursing Support
Nursing Support
Wound dressing, medication monitoring, injections, diabetes care, respiratory support, etc
Comfort Calls & Companionship
Comfort Calls & Companionship
Scheduled calls for companionship and monitoring of health and wellbeing
Domestic Assistance
Domestic Assistance
Cleaning, laundry, ironing, food shopping etc
Social Support
Social Support
Assistance with shopping, errands, social outings and connecting with family and friends
Post Hospital Support
Post Hospital Support
Transportation, in-home medication supervision, housekeeping, monitoring healing, attending follow up appointments, etc
Flexible Respite
Flexible Respite
Short-term, day or night respite for carers
Travel Assistance
Travel Assistance
Transport for outings, appointments, shopping etc
Dementia Programs
Dementia Programs
Cognitive exercises, home safety, companionship, etc
Innovation
Pearl Home Care – North Coast NSW prides itself on the innovative programs it has developed and continues to deliver to the clients and communities it serves. An example of these innovative services includes:
Client Advisory & Support Committee – Ballina
This committee commenced in August 2023 and is made up of clients meet every quarter to provide advice and recommendations to Pearl Home Care – North Coast NSW on matters related to its service delivery, which may include:
- Service design and delivery,
- Quality and safety, Consumer engagement,
- Workforce development,
- Access and equity,
- Innovation and research.
The Up & at ‘em / Tuck in service
North Coast NSW has a high number of both retirees and aged care recipients who live alone and have no family members close by. Pearl Home Care – North Coast NSW is often asked to call in and check on clients by concerned relatives who live away. This service is predicated on staff ensuring the client is generally OK, comfortable, ready for the day or bed and as safe as possible for them to have a good day or good night’s sleep. An important aspect of this service is a follow up telephone call to the clients nominated family member/representative to provide a quick status report on the client following the visit.
Home Safety and Maintenance service
Clients and family members have regularly asked for a more caring and appropriate approach to home maintenance and gardening under the Commonwealth’s Home Care Program. In light of this, Pearl Home Care – North Coast NSW developed and introduced the Home Safety and Maintenance service to help ensure the clients home environment remains as safe as possible for the client. From a thorough on-site home Safety assessment (with resulting action plan) to routine home maintenance and garden upkeep, this program has been very successful with clients very appreciative of the personalised help and support they receive.
What our clients say…
We understand there are many stresses that come with ageing, and the last thing we want to do is add to your worries. That’s why our packages are designed to be simple, flexible and affordable. Not only do we guarantee competitive rates, but you’ll also benefit from:
NO sign-up fees or exit penalties
Value for money
NO hidden management charges
